Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions.
Q. What is the normal delivery time for a product?
A. It depends on the type of product you are ordering. It can be delivered the next day or take 3-5 days at most.
Q. What is your return policy?
A. The product can be returned within 7 days as long as the product is not damaged and packed in the original packing.
Q. What if I don’t like the product?
A. If there is any discrepancy from our end there will be no charges. However, in case you just don’t like it, a certain amount will be charged according to the type of product.
Q. Does the instruction set come with the product?
A. Yes, it does. In case there no instruction set, you can let us know.
Q. What is the policy for order cancellation?
A. Orders can be canceled before they are dispatch. Customers will have to pay a penalty for cancellation if the order has already been dispatched.
Q. Can I call Relax Office to place an order?
A. Yes, you can place an order on call.
Q. What if I’m not at home at the time of delivery?
A. We can re-deliver the order in such a scenario. However, there will be delivery charges for the second delivery.
Q. Are there delivery charges applied to my order at the check out stage?
A. No, all of our products include delivery, there is no extra to pay unless your address is located in the highlands or islands. Please contact us for prices for delivery to these locations.
Q. I need a chair/furniture urgently, how soon can you deliver?
A. Our products have various delivery lead times, many of which are next working day. However, if your order is urgent please contact us and we will do our best to get your order to you the next day. There may be additional delivery charges for this which depends on the items ordered.
Q. Is the furniture delivered flat packed or built?
A. Most of our furniture is delivered flat packed and simple self assembly is required. Assembly instructions are supplied and we are always at the end of the phone (or email) if you require further help. Storage items such as pigeon hole units, kubby hole units, post cupboard, plan chests and similar products are delivered fully built, this is stated on the product description.
Q. Can i specify a day for delivery?
A. Generally yes. If you put a note on your order with a required delivery day we will try our best to accomodate this and confirm back to you if we are able to do so. Deliveries are made mon-fri, 9am-5pm.
Q. Do you have a showroom?
A. No, we don't have a showroom open to the public. We are an internet-based company which enables us to keep our prices low due to minimised overheads.
Q. Can we pay on invoice?
A. Schools, colleges, NHS and government can be supplied on 30 days payment terms. Other than that payment is required before goods can be despatched and before orders can be processed if an item is to be 'made to order'. Payment can be made by debit/credit card or by BACS for which we can supply a proforma invoice.
Q. Can you supply draughtsman chairs with castors?
A. Yes, please see the options on the product required. Please note that adding castors to draughtsman chairs is done so at your own risk.
Q. I'm not sure if the wood finish will be suitable for my requirements, are you able to send me a wood sample?
A. Yes, please contact us to advise which item you are interested in and which samples you would like and we will get these in the post for you.