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Home :: Returns / Cancellations

Returns / Cancellations

Cancellations
Orders can be cancelled at any point prior to despatch unless an item is being specifically made/upholstered (ie with a non stock fabric or furniture that is made to order).  We may still be able to cancel a 'made to order' item depending on what stage this is at.

Returns (Stock / Standard Products)
Stock / Standard products can be returned but the customer will be required to pay the delivery charge for returning products and products must be packed in the original box in the same way they were delivered.  Any returns must be confirmed with Relax Office Furniture beforehand.  Returns must be arranged within 7 days from delivery. 

Returns (Made to Order Products)
Products that are made to order (ie from non stocked fabrics or made to order furniture) are non returnable.  We may however collect these products at our discretion with a return and restocking fee being charged.

Faults / Warranty
We will rectify any products received faulty or damaged or products that develop a fault (whilst under warranty) in the fastest time possible.  We will supply replacement parts where possible and where reasonable for the customer to replace these parts before collecting and replacing a complete product.