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Home :: Delivery

Delivery

Free standard delivery* to UK mainland on all products unless otherwise stated.

Prices are shown including VAT.

Office Chairs & Furniture Delivery Lead Times:
Delivery lead times vary between product ranges, please see delivery details on the product pages you require.  Standard delivery is free unless otherwise stated. We aim to deliver all orders in the shortest time possible.  We also offer a faster delivery (additional charge required) on many products as well as a full installation option.  Delivery is made Monday-Friday (excluding Bank holidays) from 9.00am to 5.30pm.  Where chairs are made to order, delivery is usually around 5-7 working days.

All Office Chairs and Office Furniture (excluding Pigeon Hole Units and Similar Storage where specified) are delivered flat packed and require simple self assembly.  Assembly instructions are included.  Delivery is kerb side but is usually taken to goods in or reception and will not be taken upstairs unless delivery and installation has been arranged at an additional charge.

Pigeon Hole Units & Similar Storage Lead Times:
All Pigeon Hole Units and similar storage is delivered fully built (where stated on each product page).  Delivery is normally made within 7-14 working days.  (Please note that there is an extended lead time on these units between July and September due to an influx of school's purchasing.  During this time, delivery is estimated to be 3-4 weeks).  As these items are manufactured to order, occasionally lead times can be extended.  Delivery is made Monday-Friday (excluding Bank holidays) from 9.00am to 5.30pm.  There is an additional charge for delivery to more northern parts of Scotland for these items (ie north of Glasgow), please contact us for details and prices.

Free delivery is for UK mainland only and may exclude Highlands and Islands - Please contact us for prices for these areas.  The shopping cart will complete using the standard delivery charges for these areas but you may incur an additional charge before furniture is delivered if located in the Highlands or Islands.  If additional charges are applicable we will contact you to discuss and confirm payment before proceeding.

Returns/Cancellations
Orders can be cancelled at any point prior to desptach unless an item is being specifically made/upholstered (ie with a non stock fabric).  Orders that are refused delivery or returned due to the customer 'changing their mind' will be charged 15% of the total order amount.  The customer will be required to pay the collection/delivery charge for returning products.  Any returns must be confirmed with Relax Office Furniture beforehand.  Returns must be arranged within 7 days from delivery.  Products that are made to order (ie from non stocked fabrics) are non returnable. We will rectify any items received faulty or damaged or items that develop a fault (whilst under warranty) in the fastest time possible.  We will supply replacement parts where possible and where reasonable for the customer to replace these parts before collecting and replacing a complete chair or furniture item.

All discrepancies/damages must be notified within 24 hours of receipt.